Tried upgraded device paid deposit but not gone thru when will i receive my payment back

[Pay3]

Tried upgraded device paid deposit but not gone thru when will i receive my payment back

[MI5 · Accepted solution]

@Pay3 

Your bank is holding the payment in a shadow account as O2 won't have claimed it.

Your bank will return it to you in line with their policy on pending funds.

[jamieleewv1]

I'm in the same situation, instead it's with an upgrade. No contact from anyone despite them saying they'd get back to me in 24 hours. Awful, have 3 lines with O2 and never had an issue upgrading online etc always been seemless. 

The merger with virgin has been a shambles. I won't be using them again once my contact is up. 

[Oxonian]

@jamieleewv1 

This is a customer to customer Community with no direct O2 involvement. If you have a problem with an upgrade, please contact the sales' team as they can help with that. I suggest that you message their UK-based social media team :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

Full details of how to contact O2 can be found in :-

Guide: How to find help & contact O2 

[jamieleewv1]

already done that. Useless. Just told me the credit check Is still processing despite emailing me saying it would take 24 hours. 

[Oxonian]

You could try chasing the social media team up @jamieleewv1. 👍