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Tried upgraded device paid deposit but not gone thru when will i receive my payment back

Pay3
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Tried upgraded device paid deposit but not gone thru when will i receive my payment back

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MI5
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@Pay3 

Your bank is holding the payment in a shadow account as O2 won't have claimed it.

Your bank will return it to you in line with their policy on pending funds.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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@Pay3 

Your bank is holding the payment in a shadow account as O2 won't have claimed it.

Your bank will return it to you in line with their policy on pending funds.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 6
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jamieleewv1
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I'm in the same situation, instead it's with an upgrade. No contact from anyone despite them saying they'd get back to me in 24 hours. Awful, have 3 lines with O2 and never had an issue upgrading online etc always been seemless. 

 

The merger with virgin has been a shambles. I won't be using them again once my contact is up. 

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Oxonian
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@jamieleewv1 

 

This is a customer to customer Community with no direct O2 involvement. If you have a problem with an upgrade, please contact the sales' team as they can help with that. I suggest that you message their UK-based social media team :-

 

Facebook : https://o2uk.co/O2CFB

 

X (previously known as Twitter) : https://o2uk.co/O2CTW

 

Instagram : https://o2uk.co/O2CIG

 

Full details of how to contact O2 can be found in :-

 

Guide: How to find help & contact O2 

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jamieleewv1
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already done that. Useless. Just told me the credit check Is still processing despite emailing me saying it would take 24 hours. 

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Oxonian
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You could try chasing the social media team up @jamieleewv1👍 

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