Tried to upgrade

[1mike]

Hi tried to upgrade u have took my upfront cost and then send me emails saying it went wrong I’m not happy with this service

[Cleoriff · Accepted solution]

Hi @1mike

Please ring customer services https://www.o2.co.uk/contactus

I have just upgraded over the phone and had no problems at all. They will help you

Best of luck and welcome to the forum

[MI5]

@1mike

This isn't O2 you are talking too I'm afraid.

We are all customers here like yourself but one of our community team will feedback for you.

@EmilieT @Martin-O2

[1mike]

Just sat on the phone for 30 mins get thro told need to transfer u and then dead tone is this what is expected?

[Cleoriff]

Hi @1mike

Having just upgraded today I know O2 customer services are having problems with phone lines and computer systems. It's intermittent so you need to try again....

[Cleoriff]

@1mike

See your other thread here https://community.o2.co.uk/t5/Pay-Monthly/Tried-to-upgrade/m-p/1172633

NB asked for merge

[1mike]

I get that but having them take my upgrade money then say somthing went wrong then sitting on phone for ages I have a job I’m sposed to be doing but end up mucking around with this o2 need to sort it out

[Cleoriff]

@1mike

Yes you explained the issue on your first thread. There is no need to start new threads about the same subject.

That results in confusion. I have asked for the threads to be merged together,

[jonsie]

@1mike

O2 haven't taken your money, they have merely 'reserved' it in anticipation of the deal being approved. That reserve will just drop off their system in a matter of days and the funds will then be available to you and shown in your account

[EmilieT]

Hi @1mike, and welcome to the forum! 

I'm sorry to hear you've had some issues upgrading last week, did it all get sorted in the end or are you still after some more help? It'd be great if you could come back and let us know how it's going please