on 23-11-2018 10:49
Solved! Go to Solution.
23-11-2018 10:56 - edited 23-11-2018 10:58
23-11-2018 10:56 - edited 23-11-2018 10:58
Hi @1mike
Please ring customer services https://www.o2.co.uk/contactus
I have just upgraded over the phone and had no problems at all. They will help you
Best of luck and welcome to the forum
Veritas Numquam Perit
23-11-2018 10:56 - edited 23-11-2018 10:58
23-11-2018 10:56 - edited 23-11-2018 10:58
Hi @1mike
Please ring customer services https://www.o2.co.uk/contactus
I have just upgraded over the phone and had no problems at all. They will help you
Best of luck and welcome to the forum
Veritas Numquam Perit
on 23-11-2018 11:12
on 23-11-2018 11:12
This isn't O2 you are talking too I'm afraid.
We are all customers here like yourself but one of our community team will feedback for you.
on 23-11-2018 11:38
on 23-11-2018 11:42
on 23-11-2018 11:42
23-11-2018 11:44 - edited 23-11-2018 11:46
23-11-2018 11:44 - edited 23-11-2018 11:46
See your other thread here https://community.o2.co.uk/t5/Pay-Monthly/Tried-to-upgrade/m-p/1172633
NB asked for merge
Veritas Numquam Perit
on 23-11-2018 11:46
on 23-11-2018 11:46
on 23-11-2018 11:48
on 23-11-2018 11:48
on 23-11-2018 14:56
on 23-11-2018 14:56
O2 haven't taken your money, they have merely 'reserved' it in anticipation of the deal being approved. That reserve will just drop off their system in a matter of days and the funds will then be available to you and shown in your account
on 26-11-2018 15:54
Hi @1mike, and welcome to the forum!
I'm sorry to hear you've had some issues upgrading last week, did it all get sorted in the end or are you still after some more help? It'd be great if you could come back and let us know how it's going please
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
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