Tried chat 4 times today. Waited 20 minutes, 20 minutes, 40 minutes and 30 minutes. Anyone?

[Anonymous]

Got through today but had an unsatisfactory experience.

Probably should have read here first.

45 mins of chat trying to get an upgrade or sim only deal as I am at my contract end.

Frustratedly ending by cancelling account and asking for PAC.

[Cleoriff Level 94: Supreme]

Hi

You will see we have a long thread here on Live Chat and feedback...

http://community.o2.co.uk/t5/Discussions-Feedback/The-Official-Live-Chat-Feedback-thread/td-p/566792

[Anonymous]

Shame that O2 allow this to represent customer service.

[Cleoriff Level 94: Supreme]

Agree @Anonymous  Which is why all this sort of info gets fed back from here....in the hope that improvements can be made..