Traveling to Crete

[Geo_2k]

I am traveling to Crete next week i am on a monthly Tariff, can i use my phone as normal whilst i am there within the 25gb allowance ? I called customer service and she said crete was not covered so not sure if it is or not Thanks

[MI5]

@Geo_2k 

Yes of course you can.

It's Greece so well within the EU rules.

https://www.o2.co.uk/international/using-your-phone-abroad

[Geo_2k]

Thank you, the CSR did not have a clue then as she told me i would have to pay for travel allowance ! is there anything special i need to do ie let o2 know i am going and thanks again 

[MI5 · Accepted solution]

@Geo_2k 

I'm not surprised. CS seem to know nothing these days or just guess at an answer.

If you find yourself without a signal or data when you get there, there are some things you can do.

1 - Reboot phone. (or toggle airplane mode).
2 - Manually search for a different network
3 - If using an iPhone, change data apn to "mobile.o2.co.uk"
4 - Turn off 5g and try 4g or turn off 4g and try 3g.
5 - Check data roaming is turned on.
6 - Check with O2 for any roaming bars.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

[pgn]

Take care with the 3G point above, @Geo_2k - Greece has pretty much dispensed with 3G, not that Crete was particularly well provisioned with 4G, as far as I can tell. This shows the 3 carriers via the dropdown at the top of the map:

https://www.nperf.com/en/map/GR/-/164025.Vodafone-Mobile/signal/?ll=36.01000388618178&lg=38.31152021...