Travel

[Jimdunn147]

Hi 

I’m going to Barcelona tomorrow and just checking my phone and data will work on my number *********

your site says it will work but when I went to Belgium in March it didn’t work and I did have data 

I could only use data when on wi-fi 

if you could message me to let me know or if I need to purchase anything this would be appreciated 

thank you 

James 

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[Cleoriff · Accepted solution]

@Jimdunn147 

Barcelona/Spain is in the EU so you will be able to use your allowances as you do at home.

If you have issues, there are a few things you can try:

• Make sure Mobile data and data roaming is enabled
• Turn off 5G
• Turn Airplane mode off then on (This often kickstarts things)
•   Reboot phone.
•   Manually search for a different network
•   If using an iPhone, change data apn to  mobile.o2.co.uk
•   Call customer service to check for any roaming bars applied to your account.
•   If none of this works you need to contact O2:

If you need to contact O2 from abroad, use this free number +44 7860 980 202

OR use Social Media  -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)