Solved: Re: Travel data

Anonymous · ‎02-11-2016

I have just been charged for travel data on two dates when I did not buy anything. HAs this happened to others? Any hints on the best way to get this credited? Do I need to pone? Nobody available online all day. Thanks!

MI5 · ‎02-11-2016

If you have been abroad and used your phone you will be charged.
If you haven't you need to call cs and query it but due to problems with the call centres waiting times are a bit long at the mo.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎02-11-2016

If you have been abroad and used your phone you will be charged.
If you haven't you need to call cs and query it but due to problems with the call centres waiting times are a bit long at the mo.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

MI5 · ‎02-11-2016

Also, o2 travel guide here http://community.o2.co.uk/t5/Other-Products-Services/Your-guide-to-o2-travel/m-p/1011720

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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