Travel data app

[Anonymous]

I have just discovered from my latest bill that I am paying 1.66 per day for this App which I do not use and do not recall buying. Please firstly cancel the App and stop charging me from now on and secondly provide me with documentary proof that I purchased the App and when. Many thanks.

[Anonymous]

We can't as we are all customers.

Ring O2 to sort out.

http://www.o2.co.uk/contactus

Their is no daily charge to have this on your account

Edit - link https://www.o2.co.uk/shop/international/using-phone-in-europe

T&c http://www.o2.co.uk/termsandconditions/mobile/o2travel-paymonthly-terms-and-conditions

[MI5 · Accepted solution]

You do not get charged for having the app (what app anyway?), but you do get charged £1.66 + VAT for using your phone in Europe on a daily basis.

[Anonymous]

Travel app info http://www.o2.co.uk/apps/travel

"With the free O2 Travel app you can:

Discover local attractions and read other traveller's reviews with TripAdvisor® City Guides
Explore what's around you – download maps that'll work even when you're offline
Sign up for our Pay Monthly O2 Travel tariff and get all the data you need in Europe. To opt in to O2 Travel and get data in Europe for £1.99 a day*, text TRAVEL to 23336"

[jonsie]

Simply switch off mobile data...

[MI5]

O2 travel is set on by default on all O2 direct contracts - It is nothing to do with an app.
The app allows you to enable O2 travel if you don't have it already (old tariff or CPW sourced contract) but it asks you to opt in if you want to.
I will repeat, you do not get charged anything unless you are abroad and it's nothing to do with "just having an app on your phone".

[jonsie]

If you have mobile data turned on then you are roaming and will be charged for any data used. It's simple to stop the charges by turning off mobile data. You will still be able to use wifi.