on 28-02-2019 00:05
I recently changed my tariff to include the O2 Travel Inclusive Zone bolt on. The new tariff went live on 17 February 2019 and I travelled to Australia yesterday (Feb 27). When I arrived, I received a message from O2 saying I'd be charged £7.20/MB for data as well as £2.00pm for calls and 50p for texts.
Now I'm too scared to turn roaming on because there's NO WAY I can afford charges like that. Does anyone know why I received this message instead of one telling me my data was included in my plan? Has anyone had this? How do I make sure I'm not being charged these insane amounts?
Thanks so much!
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on 28-02-2019 00:32
There have been oroblems with this bolt on which appear not to have been sorted yet.
You need to speak to customer services asap on +44 344809222, which is a freephone number through your mobile. They are open from 8am UK time, which is the best time to ring to avoid a long time on hold.
Until it's sorted ensure voicemail is turned off and use wifi wherever possible.
Good luck and welcome to the forum
on 28-02-2019 06:26
Check that you have travel inclusive as a bolt on rather than just O2 travel and you should be ok.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
on 28-02-2019 11:17
Thank you so much for this answer! I managed to get in touch and they said the text was just a generic one and I could ignore it as my bolt on was the correct one, so hopefully all will be OK! :-) Thanks again!