Travel Inclusive Zone - Australia

[fallerl]

Hi! 

I recently changed my tariff to include the O2 Travel Inclusive Zone bolt on. The new tariff went live on 17 February 2019 and I travelled to Australia yesterday (Feb 27). When I arrived, I received a message from O2 saying I'd be charged £7.20/MB for data as well as £2.00pm for calls and 50p for texts. 

Now I'm too scared to turn roaming on because there's NO WAY I can afford charges like that. Does anyone know why I received this message instead of one telling me my data was included in my plan? Has anyone had this? How do I make sure I'm not being charged these insane amounts?

Thanks so much!

[Glory1 · Accepted solution]

Hi @fallerl 

There have been oroblems with this bolt on which appear not to have been sorted yet.

You need to speak to customer services asap on +44 344809222, which is a freephone number through your mobile. They are open from 8am UK time, which is the best time to ring to avoid a long time on hold.

Until it's sorted ensure voicemail is turned off and use wifi wherever possible.

Good luck and welcome to the forum 

[MI5]

Check that you have travel inclusive as a bolt on rather than just O2 travel and you should be ok.

[fallerl]

Thank you so much for this answer! I managed to get in touch and they said the text was just a generic one and I could ignore it as my bolt on was the correct one, so hopefully all will be OK! 🙂 Thanks again!

[fallerl]

Thanks - I had the right bolt on, apparently - it was a generic text message I can ignore (according to O2). Thanks for your reply!

[Glory1]

Glad to hear you're all sorted @fallerl . Enjoy Australia