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Transporting same number from O2 to O2

Ros1
Level 1: Joiner
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I took delivery of new iPhone last Thursday - now Monday night.  3 live chats, 3 customer service conversations.   Nothing. Still no service.  I was assured this afternoon by lady called June that if it wasn’t sorted by 9.00 pm tonight she would definitely get back to me.  Still waiting.

i am almost at the point of sending phone back, cancelling direct debit and looking elsewhere.  Thought by staying with O2 it would be seamless - how wrong I was

 

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MI5
Level 94: Supreme
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@Ros1 

Can you still use your old sim until o2 sort themselves out?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Ros1
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No I have no service on either phone
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MI5
Level 94: Supreme
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@Ros1 

It's possible the new sim is faulty.

Ask O2 to send you a new one already activated with your number Guide: Coronavirus Community Help and Support 

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Marjo
Former Staff
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Hey @Ros1 , it would be great to hear how you're getting on with this and if you managed to make any progress since you last posted?

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