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Transferring numbers

Anonymous
Not applicable

Hi, basically my mum's business is paying for my phone bill on their business contract. I've decided to get my own contract now, however I would like to still use the number I have now. Is it possible to transfer this number to my new contract?

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MI5
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Yes it is but your mum will need to speak to cs with you so she can give authority to port it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
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Yes it is but your mum will need to speak to cs with you so she can give authority to port it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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And sadly CS are experiencing difficulties with the system at the moment but you will need to keep trying...or even go instore if you have one close by....

Veritas Numquam Perit

Girl in a jacket
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MI5
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Store will have to call cs to do it anyway.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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@MI5 wrote:
Store will have to call cs to do it anyway.

I am aware of that...but people need to go somewhere to get hold of someone from O2!!

Veritas Numquam Perit

Girl in a jacket
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MI5
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Stores can't get through either though....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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@MI5 wrote:
Stores can't get through either though....

Who told you that? Must have missed it. Maybe they have a hotline...in this time of dire emergency..

Veritas Numquam Perit

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MI5
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Someone posted yesterday the store couldn't get through either.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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@MI5 wrote:
Someone posted yesterday the store couldn't get through either.

Damn...thought I'd added another option....Confused

Veritas Numquam Perit

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MI5
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Worth a try wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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