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Level 1: Joiner
Posts: 4
Registered: ‎18-05-2020

Transferring number

Hi - so I’ve submitted the online form twice to transfer my number from EE to O2 and the move still hasn’t happened. It’s very frustrating and of course when I tried to call them I was just cut off! Any suggestions gratefully received!
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O2 Support
Posts: 84
Registered: ‎07-06-2013

Re: Transferring number

due to the current situation ports are taking longer. you can contact o2 via Skype on the below link.

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

kurt
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Level 15: Gaining a Reputation
Posts: 287
Registered: ‎29-03-2020

Re: Transferring number

@Ter
Hi sorry for the inconvenience caused. Things are currently running slow and it can take more than 48 hours for your number to be ported.
I will recommend you restart your phone several times to see if it works.

But you have to wait till your EE network is cut off before your O2 will start. Also you will receive a confirmation SMS telling you when your new network will start operating.

If every of the above has taken place then kindly call the customer service for help.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
All numbers are in this article
Level 1: Joiner
Posts: 4
Registered: ‎18-05-2020

Re: Transferring number

Thanks everyone that’s out my mind at ease a bit 😊 my work phone transfers through to that number so I was a bit concerned.
Level 1: Joiner
Posts: 1
Registered: ‎18-05-2020

Re: Transferring number

Mine the same been waiting days and still no transfer