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on 11-02-2013 16:31
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on 11-02-2013 16:31
Hi everyone. Few weeks ago I lost my phone. I went to o2 store for replacement sim card. They gave me and told me that I need to activate it by myself, so when I came back home I went online and asked one of o2 staff to activate it. He said it will be activited in next 4 or 6 hours. After 24 hours, I went online again, because it wasn't activated. They told me that I need to wait another 24 hours. After 4 days I went again online and they told me I need to wait 4 hours more and this time it will be activated. But gues what? It is not activated after few days.
So my question is how to transfer my number faster? I need my old number!
Thanks.
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13-02-2013 11:26 - edited 13-02-2013 15:50
One of o2 staff told me that she blocked my old phone and number. If I go to o2 store they tell me to call customer service... But I will try my luck at o2 store today.
EDIT: I just contacted them again and finaly I got it sorted out! I think... Reason why I was waiting so long is that there waas fault with replecement card and Monty (O2 staff) said that he is sending me replecement card with my number and the same balance before loosing phone. So wish me luck guys. If there will be errors again I will move to other carrier...
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on 11-02-2013 16:35
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 11-02-2013 16:36
I remember when lady told me that she blocked sim card and my phone. So what to do now?
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on 11-02-2013 16:44
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on 11-02-2013 16:44
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on 11-02-2013 16:52
I said I lost my phone. It requires to have old number to get code for swaping numbers
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on 11-02-2013 16:52
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on 11-02-2013 16:52
You need to ask CS to lift the block on your account. I'm surprised they didn't see this though when you inquired about the SIM swap
@Anonymous wrote:I remember when lady told me that she blocked sim card and my phone. So what to do now?
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 11-02-2013 18:47
I just contacted them. Told me to wait 24 hours...
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on 11-02-2013 18:48
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on 11-02-2013 18:48
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Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 11-02-2013 19:18
You seem to be waiting forever for this - sorry!
If they have just lifted the blocks, which is probably the case if it is over the phone and not webchat, then that means that your phone is on its way to working again.
And in reality, for lost/stolen bars, the 24 hours is more like 1
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on 13-02-2013 10:53
It still doesn't work... I thinking about new sim card with new number, but I can't use new number because I am using everywhere old one!
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