Transferring number to o2

[Kerry1998]

So basically, i ordered a pay monthly sim only and at the checkout requested to keep my old number from sky, my new sim arrived today but nothing has still happened? i tried applying for a number transfer again but it said it failed. does doing it at check out work? do i need to wait longer?

[Cleoriff]

@Kerry1998 

All info here

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number 

[jonsie]

You need to get a PAC from Sky

Follow this link

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

Guide: How to get your PAC [June 2021 Update] 

[Kerry1998]

Yeah i got a pac with sky and entered it at the checkout when i ordered the sim on monday

[Kerry1998]

@jonsie

[jonsie]

You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
Download and use Skpe to call any of the free numbers
https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823