Transferring number to O2 using online.

[ICEpete]

I want to transfer my BT mobile number to my existing O2 phone. I have a PAC code and started using the O2 online transfer, but am confused by the numbers it wants filled in.

There are 3 places to enter numbers :-

“your mobile number” which I assume is current O2 number.

”the mobile number you want to transfer” which I assume is my old BT number.

”the new mobile number” what is this ?? 

[madasaf1sh]

@ICEpete 

I think it asking to confirm the number, as some people use STAC codes and not PAC. 

Are you on this form: https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number/online-form 

[MI5 · Accepted solution]

@ICEpete 

Your mobile number is any number you want to use as a contact number.

The mobile number to transfer is the number you want to keep.

The new mobile number is the temp number allocated to you by O2.

[ICEpete]

Thanks for prompt replies.

2 different answers.

Madasaf1sh ,     I think, suggests it’s the number I want to keep, i.e repeated.

MI5 say it’s the temp number. I’ve had this O2 number for many years, it’s not a new O2 contract, so is it the old O2 number I want replaced ?

[MI5]

@ICEpete 

Yes

[RafaC]

Hey @ICEpete did you manage to sort it out?