Transferring my old number

[Tim227]

I've been trying since yesterday  to transfer my old number to my new Sim-Only plan, but the form at https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number/online-form seems to be broken (after the first page). Am I doing something wrong? If not, how can I report it? I would appreciate any guidance please.

Tim

[jonsie]

If this is an upgrade carry on using your old sim

If not call O2

Guide: Coronavirus Community Help and Support 

[Tim227]

Thanks for your answer. When I try to phone O2 I go round in circles - because of current restrictions I can't find a number to call. I'm not in a vulnerable category. (

[Cleoriff · Accepted solution]

All the numbers to call are in the link provided by @jonsie 

Use any or all of them. Press any option (whether relevant to your issue or not) Anything to get you through to an advisor. @Tim227 

[Tim227]

Thanks! I hadn’t spotted the links!

[Cleoriff]

No problem @Tim227

Though I will ask for the solution to be moved to @jonsie as he gave all the relevant information first.

[Tim227]

Thanks. I now get the point. Sorry - I’m a first time poster!

[Cleoriff]

You are very welcome here @Tim227 

Also we were all first time posters at one point.....:smileywink:

[jonsie]

Good that you got it sorted @Tim227 

Thank you @Cleoriff