Solved: Transferring my number when changing from PAYG to ...

Anonymous · ‎05-12-2013

Hello

I am currently on a simplicity PAYG tariff but my husband has bought me a new phone for Christmas and this he has bought not from O2 but from another online retailer. The deal comes with a 24 month monthly contract on O2. Although I know it is possible to transfer a number from PAYG to a monthly contract and I've read how I need to go about it (on the O2 website) but I'm sure I've read something about not being able to do the transfer if the new phone was bought elsewhere than from O2 or does it make no difference? Any advice would be appreciated. Thanks.

Joan

adamtemp64 · ‎05-12-2013

As far as I understand it as long as it is on o2 you use the keep my number form here http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

I am sure this was asked recently and someone else confirmed this

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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MI5 · ‎05-12-2013

Makes no difference where the phone came from....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎05-12-2013

As far as I understand it as long as it is on o2 you use the keep my number form here http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

I am sure this was asked recently and someone else confirmed this

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎05-12-2013

That was quick! Thank you.

Joan

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