Transferring my number from Orange to O2

[Anonymous]

Hello,

I have joined O2 from orange on sunday using a PAC code from orange to transfer my number, What I would like to know is the temporary number sim they gave me which I am using until my own number is active, Do they over write the sim they gave me or will they send me a new sim?

Thanks

Sam

[Title changed for clarity]

[Anonymous]

Thank you for your kind words, and yes I most certainly will.

[Anonymous]

Update, after waiting until wednesday night and still not receiving my old number I phoned them up, Only to be told that there was no record or pac number , ( lucky I kept all the receipts) anyway long story short after promising that I would receive it by 6pm friday, Well no I didn't and after trying to get through to customer service and finally after 40 minutes somebody answered only to be told that the pac code which I gave when I change from Orange to O2 was correct, Sorry yes it was and after she asked me to repeat it that had made a mistake . they got the last number wrong and instead of a number put a letter in. My complaint is that they should have got intouch once the code was rejected, Surely. anyway given all the trouble I have had they said that I will get it 24 hours which is about 8pm tonight, when they change my temp number will it change in my O2 - MY O2 ?

[MI5]

Yes , your Myo2 will update first before the sim changes so this will be an indication that it has started.

[Anonymous]

Well my old number was not transfered again after numerous calls , live chats repeating the same old questions and false promises, who can I get in contact with to get my old number ported over and make a very strong complaint.

Somebody please end my suffering!

[MI5]

Complaints link here http://www.o2.co.uk/how-to-complain
Try the resolver option.

[Anonymous]

Thanks for that, I have held off for the moment just to see if it changes tonight, Although nothing has happened yet! does my number change before they update it in MY O2 ? I know that I have asked this before but given the lack of service I have recieved I was hoping that would be the case, I have of course saved the script from last night. what is the cut- off for me getting it tonight timewise? I know customer services shut on a week day at 9pm. So sorry for being a pain. to me this getting beyond a joke now.

Thanks

[MI5]

When my number was transferred, MyO2 updated at the same time my old number switched off which then took about 4 hours for my number transfer to complete.
Migrations can start at anytime up to 9.00pm but they are nothing to do with CS opening times as they are done by computer once the request has been entered on the system.

[Anonymous]

I was only using the CS as a reference , I know that they had nothing to do with porting my Number.

I was also enquiring if there was a limit timewise when they wouldn't  ( finished work)

I had to call 202 around 7.30 tonight and finally they told me that they have sent a  text to my old number which I wouldn't receive as once I told them my pac code I was unable to use the sim, anyway they can't do it tonight but tomorrow, so  at least I know now. which so more promising and official.

Thanks for all your help

[MI5]

Will keep fingers crossed for you then

[Anonymous]

It has finally happened this morning, I couldn't login under my previous password. so I had to reset it anyway I have my old number, The trouble is now that when I go to MY O2 it shows nothing ie all it shows is pay monthly and my old mobile number, Hopefully this will all be updated, if I check my bill it tells me something has gone wrong, also my TU-GO is not working it tells me that my new number is not being recognised. I remember you saying that you said that it took about four hours to be able to use your mobile?

Thanks

Looks like you crossing your fingers worked

More info