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Transferring balance

Anonymous
Not applicable

Hi Ive bent my sim card as I blocked someone but they could still text me. I want a new sim with different number and my balance to be transferred. 

Thank you

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MI5
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Pick up a new sim at an O2 shop and ask them to transfer your balance across at the same time.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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MI5
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Pick up a new sim at an O2 shop and ask them to transfer your balance across at the same time.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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If usually takes 24 hours to transfer the balance and you may need to call customer service. 

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Anonymous
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Thank you. I wont be near an o2 shop inn the near future so can I purchase one somewhere else and call cust service to set up the transfer?

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Cleoriff
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You can get one here

https://www.o2.co.uk/shop/sim-cards and then you would need to do the sim swap to keep your number, It really is quicker popping instore

http://swapmysim.o2.co.uk/

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Bambino
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The OP doesn't want to keep her number. She wants a new one. If she can't get to an O2 store she needs to speak to Customer Service. http://www.o2.co.uk/contactus

I DO NOT WORK FOR O2



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Cleoriff
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@Bambino wrote:

The OP doesn't want to keep her number. She wants a new one. If she can't get to an O2 store she needs to speak to Customer Service. http://www.o2.co.uk/contactus


Of course @Bambino (Note to self...read the opening post properly..D'oh!)

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Bambino
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The OP was talking about transferring their balance, so an easy enough mistake to make @Cleoriff No harm, no foul.

I was a little confused by the first post as well. How do you block a number by bending the sim card? wink

I DO NOT WORK FOR O2



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Cleoriff
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@Bambino wrote:

The OP was talking about transferring their balance, so an easy enough mistake to make @Cleoriff No harm, no foul.

I was a little confused by the first post as well. How do you block a number by bending the sim card? wink


I as relying on your expertise to tell me that @Bambino  wink

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MI5
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Well it's not selective but it will definitely block numbers slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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