cancel
Showing results for 
Search instead for 
Did you mean: 

Transferring Number from Voxi to O2 - Still waiting...

slackeroo
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I Tried the online form and kept getting an automated rejection email *** THIS IS AN AUTOMATED MESSAGE ***

The request could not be completed, the following reason is given for the rejection:

Validation Exception: Sorry, the information provided for our security checks is incorrect. Please check and resubmit your request.

 

Then I managed to get through to someone 2 days ago (Thursday), gave them all the info (old number, pac code etc) said it would be done by yesterday at 6pm. However it didn't so left it until this morning and number still hasn't transferred. Tried contacting 202 however I select the options then just end up getting disconnected from the automated machine. Bit frustrating... any suggestions?

Message 1 of 4
182 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 110534 Posts
  • 799 Topics
  • 6337 Solutions
Registered:

@slackeroo  Just to add to your annoyance, porting doesn't happen over the weekend. You could contact O2 via social media if you wish.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you call O2 on 202 or 0344 809 0202 or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 4
178 Views
3 REPLIES 3

Cleoriff
Level 94: Supreme
  • 110534 Posts
  • 799 Topics
  • 6337 Solutions
Registered:

@slackeroo  Just to add to your annoyance, porting doesn't happen over the weekend. You could contact O2 via social media if you wish.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you call O2 on 202 or 0344 809 0202 or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

*The Game Is On*

Girl in a jacket
Message 2 of 4
179 Views

slackeroo
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

thanks,just sent them a message on fb. Not really in a rush to transfer but just dont want to lose my old number. My old number is still working for whatsapp but just not normal messaging/phone calls for some reason

Message 3 of 4
175 Views

Cleoriff
  • 110534 Posts
  • 799 Topics
  • 6337 Solutions
Registered:

Best of luck @slackeroo 👍

*The Game Is On*

Girl in a jacket
Message 4 of 4
170 Views