Transferred Existing Number But My Calls Are Barred

[Anonymous]

Hi

I recently bought the Samsung Galaxy S3 Mini and applied to transfer my existing number from Tesco to O2.  Apparantly the transfer of the number has gone through to my SIM but when I try any outgoing call it says that my calls are barred.  I can also not receive incoming calls or texts.  I have contacted O2 and they have said my number is not barred and apparantly are doing something about it.  But I still haven't heard anything.

Can anybody help?

[jonsie]

How long ago did you port the number, it can take up to 24 hours. It's possible something has gone wrong with the transfer so if possible you are better speaking to customer service to find out exactly what the problem is and a timescale for the fix.

Have you been rebooting the phone?

[Anonymous]

I requested the transfer on 4th January, was told it would be completed by 6pm on the 7th but it still hasn't happened.  I spoke to the O2 Chat Online, who informed me everything had gone through and my calls were not barred, but I'm guessing they didn't have any further answers on their script to help me so have passed it on to Technical Support.

I kept the phone off until 6pm on the 7th and since then have been continusously rebooting the phone.

[MI5]

Was it a new O2 phone bought from O2?

[Anonymous]

Yes it was

[MI5 · Accepted solution]

I'd be inclined to go into an O2 store and request a SIM swap.