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Transfering my old number


I was told my new number would be handed over by 6pm latest today. It still isnt completed - I need to verify gmail etc for work - any one have any ideas if there is something I need to do?


#promisesSmiley Sad

Posts: 101,714
Topics: 770
Registered: ‎14-01-2013

Re: Transfering my old number

[ Edited ]

Keep rebooting your phone is the most obvious thing. How long ago did you request this ?

You could try O2 again first thing in the morning if not tranferred by then http://www.o2.co.uk/contactus

*The Game Is On*

Posts: 117,566
Topics: 575
Solutions: 16,502
Registered: ‎04-04-2012

Re: Transfering my old number

You may struggle to get through to cs at the mo as they are having problems.
Has your old sim turned off yet (the one that you are transferring your number from)?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Community Manager
Posts: 7,641
Registered: ‎18-02-2016

Re: Transfering my old number

How are you getting on with this issue @Anonymous? Has the number transfer completed? 

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