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Anonymous
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Transfering PAYG Credit to Contract bill possible?

Hi everyone,

I am getting a contract phone tomorrow and completly forgot I had about £30 credit on my payg phone. I just would like to know if anyone here knows if o2 can transfer my payg money onto my contract bill?

Thanks!
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Posts: 81,223
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Registered: ‎04-01-2009

Transfering PAYG Credit to Contract bill possible?

You won't lose your credit as it will be incorporated into your account and will be deducted from your bills. Your first bill will be a few days after your account has been opened and will be due for payment 14 days after that date.
Hope this helps
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Anonymous
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Transfering PAYG Credit to Contract bill possible?

Thanks for your reply Smiley Happy!
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Posts: 81,223
Topics: 576
Solutions: 3,926
Registered: ‎04-01-2009

Transfering PAYG Credit to Contract bill possible?

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Anonymous
Posts: 0

Transfering PAYG Credit to Contract bill possible?

Hi Steve

I have just got an O2 contract and have looked at my bill online, but it does not incorporate any credit on my O2 PAYG mobile. How would they make the link as it is a different phone/sim?

Kind Regards
Abigail
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Posts: 81,223
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Registered: ‎04-01-2009

Transfering PAYG Credit to Contract bill possible?

If you're not transferring your number then call CS and tell them you want to cancel the sim card with the credit and ask them to incorporate the credit with your contract. I presumed you were porting your number in which case they would know it had credit on the account.
Hope this helps
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Anonymous
Posts: 0

Transfering PAYG Credit to Contract bill possible?

Oh is it possible to use my old PAYG number with my new contract SIM? How would I do that? Is it free? Would I lose my 500 free texts on that PAYG sim (the credit comes from topping up £15 a month to get 500 free texts).

Thanks!
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Posts: 81,223
Topics: 576
Solutions: 3,926
Registered: ‎04-01-2009

Transfering PAYG Credit to Contract bill possible?

Hi Abigail
Yes its easy to keep your original number. There are some links below with more information. You keep the tariff you are on - nothing changes except you keep your old number. It costs nothing and will be done in under 48 hours. You can call customer service or do it on the on-line form below. If there's anything else I can help you with, don't hesitate to ask.


Transfer Number to O2
On Line Form

Smiley Happy
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Registered: ‎22-05-2013

Re: Transfering PAYG Credit to Contract bill possible?

Sooooooooo...

I have a contract and I just got a Lumia 635 PAYG and i was given £10 sim card to go with it. I have no intention to use this so can i transfer the £10 credit from the PAYG sim to my contract SIM?

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Posts: 92,784
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Registered: ‎14-01-2013

Re: Transfering PAYG Credit to Contract bill possible?

Not sure about transferring money from a free sim @L_W_Ward . I know when I took out a new contract from being PAYG ..O2 did transfer my balance from my PAYG account to my new contract?

Perhaps a call to CS is the way to go....

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