Transfer to my original phone number

[1frank3]

I was told on Friday that my number would be transferred by Monday afternoon 

The number is xxxxxxxxxxx to xxxxxxxxxxxI have had this number all the time I been with Virgin mobile 

I am 80years old and I rely on my phone 

If not done soon I will cancel it and just buy a sim locally  thanks 

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[MI5 · Accepted solution]

@1frank3 

If you use social media you can message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

If not you need to call them. 

Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.