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1 ACCEPTED SOLUTION
Accepted Solutions
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Hi @Lua You will need to presevere with CS in relation to transfer of credit https://www.o2.co.uk/contactus
Keeping your number here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number
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If you regret it then send the sim back once received under the change of mind policy. Nothing will change if you advise customer service. Credit on a payandgo would be applied to your first bill so I'm not too sure why you regret it?
EDIT Spelling
- 122899 Posts
- 826 Topics
- 7468 Solutions
Hi @Lua You will need to presevere with CS in relation to transfer of credit https://www.o2.co.uk/contactus
Keeping your number here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number
- 23060 Posts
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@Lua Best time (and probably the only time) to call customer service is between 8-8.30 am to try and avoid a long wait time on hold.
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Hi @Lua and welcome to the forum 
Did you get through to Customer Service in the end or are you still stuck?
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