Transfer phone number from EE

[Arne]

Hi

I have purchased a sim only using the key issued by EE to transfer the old telephone number to my new o2 contract.

However, this seems to have not worked as yet and the "preliminary" phone number is active and shows under my o2.

Is there anything I need to do on my side to activate the old number? I have not seen any communication from o2 on my new contract, the status of the telephone number being transferred, etc. all I got was the Sim in the post!?

Kind regards

Arne

[gmarkj]

Did you provide a PAC code to o2?
Help here:
https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

[MI5]

@Arne 

This is being reported a lot this week.

I suspect some system issues so best to call customer service to check Guide: How to find help & contact O2 

[Cleoriff]

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@MI5 wrote:

@Arne 

This is being reported a lot this week.

I suspect some system issues so best to call customer service to check Guide: How to find help & contact O2 

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True. Looks as if systems are 'slowing down'......

[MI5]

Unlike us !!

[Cleoriff]

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@MI5 wrote:
Unlike us !!

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True!