Transfer ownership of the contract

[Ronan2]

Hi all,

My girlfriend has a contract under my name, it's been running for over 10 years now. She pays for her bills by direct debit.

The problem is that she got her phone stolen a couple of months ago and in order to claim insurance with her bank, she needs a proof of usage. The problem is that the proof of usage comes under my name. How can we do to settle things as she's paying for a plan for a phone she no longer has and her insurance doesn't want to process the claim because it's under my name?

Thanks in advance

Ronan

[Cleoriff]

@Ronan2 

You would have to make the claim on her behalf.

https://www.o2.co.uk/help/digital-services/o2-insurance 

Give customer services a call. All numbers are in this guide Guide: Coronavirus Community Help and Support 

[Ronan2]

Thank you for your reply Cleoriff.

I can't claim on her behalf because she's claiming with her bank, not O2 insurance.

Best regards.

[Cleoriff]

@Ronan2 

It can still be done. Proof of usage will be in My O2  http://www.o2.co.uk/myo2

If you look at this guide

Guide: How do I get to the 'Download Bill' page? 

Details of her phone should be under My Orders...or when you get to the last page, it will give details of her phone number and bills. The section you want can be saved as a PDF and printed off. All insurance companies accept that as proof of usage.

It's the phone and number which is insured. This should be explained to her bank. She obviously has bank statements as proof of payment.

If they don't accept this, I'm not sure what else you can do.

[Ronan2]

Please find below everything I can produce as proof. You can notice that nothing is under her name.

Just to be clear, she's trying to claim with HSBC Bank.

Once again, thank you for your time.

[Cleoriff · Accepted solution]

@Ronan2 

You see the phone number is there and that's the number you are claiming for.

If her bank have a loophole that only a NAMED person can claim, then that's pathetic really.

I doubt you can do anything else if they are unwilling to pay out.

I'm in a slightly different situation. I am paying for my grandsons phone and sim only contract.

We spoke to O2 and they allowed him to have control of his My O2 as I wanted nothing to do with it.

He took out separate insurance for his device, in HIS name but my bank details.

Not sure what else you can do if the bank have rigid rules about insurance.

An expensive lesson learnt I think.