Transfer of ownership

[SY99]

I want to transfer a number to another device, does anyone know how I can do that when I can’t contact o2 by phone because it’s not classed as an urgent issue so I can’t get through and the webchat isn’t being used?

[jonsie]

Can you not just put the sim card in the other device @SY99 ?

Some help here

Guide: Migration & porting into O2  

If You need to call O2.

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[SY99]

The contract is in someone else’s name so I can’t just swap the sim as I had to set up my own separate contract so it could be in my name. Thanks for the information about calling them though, I’ll try that as I’m having no luck