I have had so many issues with O2 and am beginning to loose hope.
2 weeks ago I had my phone stolen (it was in my mums name). I have then taken out a new device plan and new contract with a temporary number in store and the guy in the shop who sold me the phone said that if I phone up customer services and pay off my old phone that was stolen, I can transfer my old number, in my mums name, onto my new contract and replace the temporary number.
I have paid off the old device plan, and requested that the transfer of ownership has been done twice. The first time nothing happened at all. So I phoned back again yesterday (4/5/2023) and asked them to do it again, and they have processed the request for me again. I then had a confirmation email from the person on the phone. Since then, this morning, my old number that was stolen that I want to keep has been taken off of my mums account, and I have received another email saying that my mums contact details have changed. However, the number has still not been transferred onto my account and it has been over 24 hours. How much longer should I wait? How will I know if this time the number transfer has been successful? I really don't want to phone up and request it a third time as every time I am on hold for at least an hour before I get to speak to anyone and many of the people I have spoken to have been absolutely useless!!
So frustrating as it is essential I have that number back - it is linked to all my work, which has had to be paused whilst I get this sorted, my online banking, all my social media, Apple ID, not to mention all the texts and calls I have probably missed whilst not having access to that number.
I have been told so many conflicting things over the last 2 weeks, all I want is the number to be transferred from one pay monthly account in my mums number to mine. I have been told I need a PAC code, which is not true, I have been told that I have nothing left outstanding to pay on my account by multiple people, only to find out that I do actually have an outstanding balance (that has since been paid off). I have also been laughed at down the phone, been spoken over, and just had to deal with general rudeness from O2 staff.
If anyone can help at all, would be so helpful as I am starting to worry that I might have to give up. @O2Ryan @O2Sarah
