Transfer of number

[Tazzy666uk]

Hi I have an existing end of contract O2 phone and have recently bought a new phone with a new O2 contract. I have requested that my 'existing' number is transferred to my new phone as i wish to keep it.  The guy on the phone was a bit vague as to how long it would take, does anyone know? 

re vague -

I asked how much the end of account bill would be as I am obviously closing the 'exisitng' account that is at the end of contract... i just got told "you will get the information"

I asked how long the transfer takes... I got told "it's being processed"

He was totally not interested 😞

TIA

[Cleoriff · Accepted solution]

Hi @Tazzy666uk 

It normally takes 24-48 hrs to transfer over but systems are on a go slow due to the crisis.

Im afraid you need to keep on to customer services Guide: How to find help & contact O2 

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number 

[Tazzy666uk]

Thank You... happy to wait as it is not urgent. I will chase them in a few days if not done.  Appreciate the quick response

Tazzy

[Cleoriff]

Best of luck @Tazzy666uk