on 26-07-2021 11:00
Hi. I am new to O2 I gave my PAC number when I signed up. I received and installed the new SIM card. My old number has not been transferred. Is there anything else I have to do?
(I can't find out anything about the status as I have tried using 202 but cannot get through. Waiting music deteriorates to point of silence and then call cuts off!)
Solved! Go to Solution.
on 26-07-2021 11:02
You may need to send a form in again or call customer service.
https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number
on 26-07-2021 11:02
You may need to send a form in again or call customer service.
https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number
on 26-07-2021 11:03
on 26-07-2021 11:03
If you need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.
on 27-07-2021 12:08
on 27-07-2021 12:08
Hi @JohnD52 were you able to sort this with the suggestions given above?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?