Transfer of Ownership

[Ader22]

Hi,

I've had a phone contract in my dad's name for probably about a decade. I have decided to change this to be in my own name. After s conversation with one of the representatives, I took out a new contract and requested a transfer. I was told this will be done in 24h. 

The old card stopped working almost immediately after but it's been well over 72 hours and I've contacted O2 to no avail. Message and call appear to get me nowhere. Can anyone offer any advice? 

[Ader22]

Just to clarify, the number has not been transferred and I can't seem to get an answer as to why this is or what I can do to fix it. 

[MI5 · Accepted solution]

@Ader22 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks