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Anonymous
Posts: 0

Transfer numbers

I have 2 O2 numbers.

1. a Simplicity 1 month contract that I use

2. a 24 month contract, used by my son.

My son is going abroad for 9 months and won't be using his phone. I would like to swap my number to his contract.

He would like to keep his number so I would like to move his number to PAYG.

Can this be done? Or is there any way of retaining his number if I move my number to his contract?

 

Thank you

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Posts: 106,049
Topics: 554
Solutions: 13,955
Registered: ‎04-04-2012

Re: Transfer numbers

Yes, if I'm reading it right that should be possible. For this kind of transfer it's best to call Customer services (202) from your contract phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Transfer numbers

Thanks for the reply.
I have been in touch with O2. I can move my number to his contract. But they say that Son's number would be lost. I am trying to find a way to retain his number.
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Anonymous
Posts: 0

Re: Transfer numbers

Customer service are correct, it isn't possible to move 2 numbers at the same time. So if your son moved his number to P&G then his contract would disconnect, or if you moved your number to his contract then his number would be lost I'm afraid.
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Anonymous
Posts: 0

Re: Transfer numbers

Thanks for replying Wanty.
It looks like there's no way of saving his number.