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Transfer number

Sarahandjet
Level 1: Joiner
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I am transferring to o2 from Tresco. I rang with Pac code last Friday. Yesterday my d phone stopped working as expected but my new o2 phone isn't working. I have tried live chat but keep getting message that this is not available and I cannot phone to speak to anyone at o2 as my new o2 phone hasn't worked since yesterday. I keep going through the website to find an answer or a way to chat with someone but cannot get through. Very poor customer service so far
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Cleoriff
Level 94: Supreme
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@Sarahandjet 

Kepp rebooting the phone

You can use Skype to call O2. All numbers in this guide. Guide: Coronavirus Community Help and Support 

 

Before we can transfer your number, we'll need your PAC code. This is made up of three letters and six numbers. You can get this from your current provider and it will be valid for 30 days. 

You can give us your PAC code when you order your new O2 connection or at any time afterwards. Once you’ve given us your PAC code you’ll switch to our network within one working day (Monday-Friday, 9am-5pm, excluding bank holidays). If we receive your code after 5pm, you’ll switch within two working days. If you provide your PAC code at the weekend, you’ll switch on the following Tuesday.

If you want to switch to O2 at a later date, just contact us with your PAC code when you’re ready to switch. You can give us your PAC code online.Or call us on 202 free from your O2 phone, on 0344 809 0202 from any other phone, or visit an O2 store. PAC codes are only valid for 30 days, but if yours expires, don’t worry – you can always request a new one.

 

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 122366 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@Sarahandjet 

Kepp rebooting the phone

You can use Skype to call O2. All numbers in this guide. Guide: Coronavirus Community Help and Support 

 

Before we can transfer your number, we'll need your PAC code. This is made up of three letters and six numbers. You can get this from your current provider and it will be valid for 30 days. 

You can give us your PAC code when you order your new O2 connection or at any time afterwards. Once you’ve given us your PAC code you’ll switch to our network within one working day (Monday-Friday, 9am-5pm, excluding bank holidays). If we receive your code after 5pm, you’ll switch within two working days. If you provide your PAC code at the weekend, you’ll switch on the following Tuesday.

If you want to switch to O2 at a later date, just contact us with your PAC code when you’re ready to switch. You can give us your PAC code online.Or call us on 202 free from your O2 phone, on 0344 809 0202 from any other phone, or visit an O2 store. PAC codes are only valid for 30 days, but if yours expires, don’t worry – you can always request a new one.

 

Veritas Numquam Perit

Girl in a jacket
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