Transfer number from Monthly plan to Pay as you go - slightly different case

[Anonymous]

Hi,

I want to transfer an old number (Pay Monthly O2) to a a Pay as you Go O2 SIM.

I have the PAC.

I am on extended travel outside the UK and need it to be trasferred before I come back, otherwise the PAC expires.

The "old" number has been a number registered with a Corporate account at O2. The company (previous employer) allowed me to keep it.

I filled in O2 number transfer form here, never received a reply or an acknowledgment that they received my inquiry.

Pretty at a loss here - no responses whatsoever.

Support phone number given here (from abroad) does not work either.

Can anyone please help?

Thanks so much!
Jens

[MI5 · Accepted solution]

You don't need a PAC for this.
All you need to do is complete a keep my number request form
https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

[adamtemp64]

Have you done the transfer from business to personal pay monthly already in your name ?

What number are you trying to call from abroad ?

[MercedesS]

Hello @Anonymous

welcome to the O2 community! Can you please help us with more info to make sure we can give you the best solution?

Thanks @adamtemp64 and @MI5 for your help