Transfer from Business to Personal

[Anonymous]

Hi,

Got a user who has left the company and wants to take the number with them. We have the transfer forms filled out and accept the costs that comes with it. The user has also set up a new account in store ready for the number to transfer over to. However, I have been advised that this can't happen unless the number was set up online which doesn't make sense. Could I get some advice on how to make this happen?

[Anonymous]

When you say you were advised was this via business customer service?

[Anonymous]

That's correct, yes. I probably missed out one key bit of information, we go through a reseller so I can't do it direct with Business customer service. I wish I could, it seems as though it would make it nice and easy.

[Anonymous]

Ok I'm afraid I'm not too ofay with the business side of things especially through a reseller hopefully someone in the know will be along to help you soon

[Anonymous]

Thanks for attempting anyway!

[Anonymous]

Your welcome always like to try hope you get it sorted soon

[adamtemp64 · Accepted solution]

you need to chase the reseller.

Another reason we moved back to o2's direct controll last upgrade.

You can ask the reseller to give you a detailed reason for refusal then use the complaints review service to highlight the resellers issues.

Which reseller are you with?

[Anonymous]

I don't believe it. I called through to the business number again and had a guy just put it through...just like that. This after waiting 10 days for nothing. Thanks for the support guys. Oh and the name of the reseller....it may start with a D and rhyme with Lazy. Awful.

[Anonymous]

Glad you got it sorted funny how things are so simple when you speak to different people

[adamtemp64]

I would at next renewal still ask o2 to take back control of your account how many handsets do you have on it?