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Transfer PayGO Credit

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Anonymous
Not applicable

on ‎19-10-2013 10:15

on ‎19-10-2013 10:15

Hi recently bought replacement phone for my father who's on contract but had to get £10 credit... Daughter has a PayGo phone and wondered if I could transfer the credit from the unused sim onto her phone?

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MI5
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on ‎19-10-2013 10:53

on ‎19-10-2013 10:53

You shouldn't of had to pay the £10 for a replacement phone on a contract, however, now that you have call CS on 4445 and see if they can move it over for you or try live chat as it will be free to contact them (25p if you call)
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152167 Posts
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Registered:

on ‎19-10-2013 10:53

on ‎19-10-2013 10:53

You shouldn't of had to pay the £10 for a replacement phone on a contract, however, now that you have call CS on 4445 and see if they can move it over for you or try live chat as it will be free to contact them (25p if you call)
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎19-10-2013 10:58

on ‎19-10-2013 10:58

Much appreciated, the girl who served me didn't seem to clever regarding what I wanted to do... She just seemed desperate to get us served and out cos we were cheapo customers lol... Always polite though..

 

 

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jonsie
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on ‎19-10-2013 11:57

on ‎19-10-2013 11:57

I transferred credit last week between two P&G sims by calling 202.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
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on ‎19-10-2013 12:15

on ‎19-10-2013 12:15

Yeah I've done it before too.

Sounds like they sold you the phone on a payg term which they do sometimes ask for a £10 top up to the sim to activate it.
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