Solved: Transfer O2 to O2?

Anonymous · ‎29-05-2013

It's upgrade time! I want to stick with O2, but have noticed that some retailers seem to do cheaper O2 contracts/phones etc than are available on the 'upgrade options' screen on the O2 website. How does that work? Do I cancel my existing O2 contract and take out a new one when my new phone arrives? Do you need to port your old number over from one O2 contract or another?

MI5 · ‎29-05-2013

No, you do the upgrade through the reseller onto the new tariff. Your number gets ported to the new sim & tariff or the original sim is updated - same result either way....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Rycal · ‎29-05-2013

You dont have to upgrade directly with O2, theres nothing stopping you from dealing with say Phones4u or Carphone Warehouse. You wont need to cancel your existing deal or port your number.

I work for O2 but my comments and opinions posted here are solely my own and do not reflect those of Telefonica.

Anonymous · ‎29-05-2013

But how does that work? I'm currently on 300min/unltd for £21.67 + 500mb bolt-on for £6. I'd like a free Galaxy SIII and more data - the O2 upgrade option is £32 for 600min/unltd/750mb, or £22 for the same (still O2) via another retailer. If I purchase via the other retailer (a bit of a no-brainer) and put my old SIM in to keep my number, how does O2 know to charge me the lower monthly rate?

MI5 · ‎29-05-2013

No, you do the upgrade through the reseller onto the new tariff. Your number gets ported to the new sim & tariff or the original sim is updated - same result either way....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎30-05-2013

Many thanks :0)

MI5 · ‎30-05-2013

Enjoy your new toy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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