Transfer Number to o2

[emac1000]

Hello, I purchased sim only and put in my PAC and Number to transfer on the order. I have now recieved my O2 sim and activated it today. Do you know when my old number will transfer over?

[MI5 · Accepted solution]

@emac1000 

You'll probably have to submit the form again or call.

If you need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

[emac1000]

Great, thank you.

[MI5]

Welcome