This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Trade in, getting mixed messages...

MisterDoolally
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎16-10-2019 10:34

on ‎16-10-2019 10:34

Hi all,

 

My device plan has less to pay than what the value of the phone is now.

 

Many people have told me that they've gone into an O2 store traded their device in and been able to upgrade without paying. 

 

O2 have said I'd need to send the phone off first. 

 

What experiences have O2 Refresh customers had with upgrading using their device to trade in?

 

Many thanks

 

Kieran

Message 1 of 3
520 Views
0 Kudos
2 REPLIES 2

MI5
Level 94: Supreme
  • 151650 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎16-10-2019 11:20

on ‎16-10-2019 11:20

@MisterDoolally 

In my experience the store evaluates the phone and offers a trade in value on the spot.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
506 Views
0 Kudos

Bambino
Level 86: Prestigious
In response to MI5
  • 24347 Posts
  • 1058 Topics
  • 3816 Solutions
Registered:

‎16-10-2019 13:45 - edited ‎16-10-2019 13:46

‎16-10-2019 13:45 - edited ‎16-10-2019 13:46

@MisterDoolally You can also call into a CEX store, if you have one nearby, or go online to their website to compare with them what you would get rather than from an O2 offer.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 3 of 3
495 Views
0 Kudos
Related Content
Top Kudoed Authors
View All
Top