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Anonymous
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Accepted Solution

Track my order

Hi I'm trying to track my order but can't find the 'my orders' section to track, please can you help
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Anonymous
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Re: Track my order

Link http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order

Check any spam folders for emails from O2.

Final avenue could be O2 Customer Services which is 202 for Contract -> 4445 for PAYG -> http://www.o2.co.uk/contactus
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Anonymous
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Re: Track my order

I can't see where the my orders section is
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Posts: 84,798
Topics: 716
Registered: ‎14-01-2013

Re: Track my order

[ Edited ]

You have to log in to My O2 and you will find it there...(in the my orders section)

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Anonymous
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Re: Track my order

I've spoken to O2 whom have confirmed that the order has gone through but not showing on my orders or had an email
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Anonymous
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Re: Track my order

Give it 24 hours to see if it gets updated. Have you used live chat to get confirmation?
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Anonymous
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Re: Track my order

Will do thanks
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Anonymous
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Re: Track my order

Just to add. If you spoken to someone using live chat, I would not rely on their information provided. I would call O2 to find out what is happening. 

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Posts: 84,798
Topics: 716
Registered: ‎14-01-2013

Re: Track my order

The order will usually show in My O2 once the website has updated. Usually at midnight or thereabouts..

*The Game Is On*

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