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Track my order

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Bamme
Level 1: Joiner
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on ‎26-05-2022 15:53

on ‎26-05-2022 15:53

Hi, I ordered a new pay monthly phone last night and it said it will be delivered today. I cannot track it as it is not an option on my O2? Also it was a £20 upfront cost which O2 have taken twice when will I get £20 back? Thanks 

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MI5
Level 94: Supreme
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on ‎26-05-2022 16:12

on ‎26-05-2022 16:12

@Bamme 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
One of the payments may just be pending, in which case it will be returned to your cleared funds in line with your banks policy.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151755 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎26-05-2022 16:12

on ‎26-05-2022 16:12

@Bamme 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
One of the payments may just be pending, in which case it will be returned to your cleared funds in line with your banks policy.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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