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Topping up

Anonymous
Not applicable

Just got a pay as you go SIM card. Trying to top up on the phone and on the internet using more than one card but my top up is not being accepted. Any suggestions please?

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MI5
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As I suspected, however, some do find it helps to do it first via voucher.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 21 of 24
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Toby
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Hi @MI5,

Are you (or others) finding any areas where this is perhaps confusing? If so, I'll see that we can make it clearer. I know you're not the one to raise the issue, but I thought I'd check slight_smile

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Message 22 of 24
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MI5
Level 94: Supreme
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No mate, I'm not confused at all.
I understand that technically it's not a requirement, but I also know that some people have been unable to do a first top up online and so have used a voucher first which then allowed them to top up online in subsequent months.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 23 of 24
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Cleoriff
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Thanks for the clarification @Toby. No need to change the guidelines then.

Veritas Numquam Perit

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Message 24 of 24
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