Solved: Re: Topping up - Page 2

Anonymous · ‎07-01-2016

Just got a pay as you go SIM card. Trying to top up on the phone and on the internet using more than one card but my top up is not being accepted. Any suggestions please?

Cleoriff · ‎07-01-2016

@MI5 wrote:
I'd guess that it's not an intentional requirement but a workaround required in some cases to activate an account properly to allow other forms of top up to proceed.

If that is the case.... ie 'another system glitch' I would say it still needs to be in the guidelines stating 'on some occasions it may be necessary...etc etc etc...

Veritas Numquam Perit

MI5 · ‎07-01-2016

Yeah, I'd agree with that.....
"Cleo's Top Tip"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎07-01-2016

@MI5 wrote:
Yeah, I'd agree with that.....
"Cleo's Top Tip"

Veritas Numquam Perit

MI5 · ‎07-01-2016

It could be the start of a new feature

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎07-01-2016

Yes, another 'my thoughts'....:smileytongue:

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎07-01-2016

Good grief, no

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎07-01-2016

@MI5 wrote:
Good grief, no

I second that.....

Veritas Numquam Perit

Toby · ‎08-01-2016

@Cleoriff wrote:

Yet the thread I linked to said that information was wrong.

I wonder if @Toby or @Anonymous or @Anonymous can confirm this from the PAYG team? I will amend the guidelines if this is the case....

I'll get you an answer @Cleoriff

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Cleoriff · ‎08-01-2016

@Toby wrote:
@Cleoriff wrote:
Yet the thread I linked to said that information was wrong.
I wonder if @Toby or @Anonymous or @Anonymous can confirm this from the PAYG team? I will amend the guidelines if this is the case....
I'll get you an answer @Cleoriff

Thanks for that Toby. I will have to amend the guidelines if payg customers need to use a voucher the first time they top up. It doesnt provide that information currently

Veritas Numquam Perit

Toby · ‎08-01-2016

Hi guys,

A first top-up does not have be via a shop or voucher. All options are available.

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