Topping up online

[Anonymous]

Is anyone else experiencing difficulties topping up online. When I AM successful (which was not today!) I then get up to 100 emails in less than two minutes confirming the transaction. Always worried that 100 x top up is going to be debited to my credit card!

[Anonymous]

It's a known bug there working on ref the emails.

[Anonymous]

@Anonymous another customer having this issue.

[Anonymous]

Thank you

[Anonymous]

You're welcome.

Let's hope this bug is fixed soon.

Must be really annoying getting that many notifications 😒

[MI5]

There are already a few threads complaining of this so don't worry, it's known about.

[Cleoriff]

I wonder if this issue is ONLY when you top up online? My son uses a card or voucher to top up and he never gets this problem?........

[Anonymous · Accepted solution]

Issue fixed: http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Top-Up-confirmation-email-600-emails/td-p/789783...

[Cleoriff]

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@Anonymous wrote:

Issue fixed: http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Top-Up-confirmation-email-600-emails/td-p/789783/page/3

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Thanks for letting us know @Anonymous