Topped up £10 Then they O2 deducted £10 from me????

[Anonymous]

So basically earlier today i topped up my phone £10. There was a deal were if i topped up by the 29th i would get £5 extra. I topped up and it said "02: Top-Up Loaded. Your balance is now £10.00. Thanks for topping up with O2.

But when i checked my balance it said i have £0.00. A minute later  i got a message saying "O2: Great News. You've now got a fresh £10 Big Bundle with 1000 texts 250 minutes and 500mb of data to use before 27 sep. We've deducted £10 from your balance. ABout 20 minutes later i got a message saying "O2: Thanks for topping up. We'll add £5 to your credit in the next 24 hours. To check you Big Bundle Aloowance, Text BALANCE to 20202 any time. Enjoy.

And after the £5 message i have £5  left on my credit when i should have £15. Why did O2 deduct £10 from my balance can someone help me please!

[Anonymous]

@MI5 Thankyou so so so much i will call them tomorow thankyou for the help!

[MI5]

No problem, hope all goes well

[Anonymous]

But here is a thing i called my mum to see if i am able to call and she answered and it used up 1 minute for like a 1 second call will that make them not able to recredit me?

[MI5]

Just tell them you made a mistake and thought you were on the classic tariff. I'm sure you'll be fine.

[jonsie]

Your best time to call is around 8.30am. Hopefully other customers will be having a lie in for the Bank Holiday.

[Anonymous]

Thankyou guys so much its great to see a helping community like this

[Cleoriff]

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@Anonymous wrote:

Thankyou guys so much its great to see a helping community like this

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No problem at all @Anonymous we enoy helping people. Best of luck and hope you get it all sorted...

[MI5]

Did you call and get sorted?

[Cleoriff]

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@MI5 wrote:
Did you call?

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Hopefully...but not till 10am though!

[MI5]

Indeed 😛