on 09-01-2013 20:10
So I am on O2 Pay & Go Go Go and I topped up £10 on Monday. It is now Wednesday and I still cannot access the 1000 texts, 150 minutes and 200MB I was promised in the text that I received shortly after topping my phone up. I have also been given an extra 150MB of data on top of that but I still haven't received any of this! I have spoke to several O2 Gurus and found that they hadn't helped in the way I was hoping. As you can imagine, I am very annoyed that I topped up and received nothing DESPITE the fact O2 had told me I received it and that the £10 I topped up was deducted. Does anyone know why I can't access my allowance or how I can use it? Many Thanks.
Solved! Go to Solution.
on 10-01-2013 12:40
Your best bet is to speak to customer service rather than the dubiously named Gurus. Customer service will resolve any issues and recredit any incorrect charges.
on 10-01-2013 15:39
If a currently used sim. Defo call cs to get it looked into. Can u log into... MYO2
As it should (?) Show up the credit
Have u tried re entering the voucher code? From memory ur told the voucher has been added and what ur balance should be and when it runs out. So if u didnt get that... try redoing code
Alt.... remove ur battery whilst the handset it on
Remove the sim... give it a quick wipe
WAIT 30SECS then put back n turn on. Then try balance again
Hope this helps
Samsung Galaxy S3
Feel Free to Add Kudos, If I Have Helped
on 11-01-2013 13:48
on 16-06-2019 18:55
This is a customer forum so we can’t help, sorry.
You’ll have to persevere with customer service http://www.o2.co.uk/contactus
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 16-06-2019 23:06
What tariff are you on? Big Bundle or Classic?