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Di48
Level 1: Joiner
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Topped up yesterday. Acknowledged on screen but balance not updated. Consequently can not access £10 big bundle today for the coming month. Have had a voice mail to topped up this morning which I can't delete in the usual manner by pressing 3 as this is one of the top up options. Please advise.

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Cleoriff
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@Di48 

It should update eventually but will be slow. Other ways to top up here Guide How to Top Up (PAYG) 

Otherwise you need to contact customer services Guide: Coronavirus Community Help and Support 

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jonsie
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Try rebooting the phone, otherwise it's a waiting exercise.

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