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Anonymous
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Accepted Solution

Top up

I top up £10 monthly and with this I am meant to get 1000 texts, 250 minutes and 500mn data. This month I recieved a text telling me that I will be getting unlimited texts included in my top up this month, instead I have got nothing. I realised this when my top up had changed to £9 after a call that should have been free. I would very much like to know how to resolve this problem and get my original free texts, minutes and data, thank you
Posts: 114,115
Topics: 569
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Registered: ‎04-04-2012

Re: Top up

You'll need to call 4445 and speak to CS.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Posts: 83,203
Topics: 577
Solutions: 4,091
Registered: ‎04-01-2009

Re: Top up

You sure you have the anniversary date correct?

As said, a call to customer service will sort you out.

Anonymous
Posts: 0

Re: Top up

Hi @Anonymous ,

 

ring 4444 and choose option 2. That will give you your anniversary date and what tariff/bundle you have. If there is something wrong,like the boys said, ring 4445 .